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Contact Information
Contact Information Policy — ETERNUM
At ETERNUM, we value transparency and clear communication with our customers. We provide reliable contact channels to answer questions, offer information, and assist with order-related requests.
Contact Email
Customer Service Hours
Monday to Friday: 9am to 7pm (London time)
Saturday: 9am to 2pm
Sundays and public holidays: Closed
Response Time
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Email inquiries: within 24 business hours
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Contact form submissions: within 24 business hours
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Important Notes
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Order confirmations and purchase information are sent exclusively to the email address provided at checkout.
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If you don’t see our messages, please check your spam or junk folder.
EVOROW will never ask for your password or payment details outside of our official website or checkout system.
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