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Return & Refund Policy

Last Updated: June 26, 2026
 

At Evorow, we take pride in offering premium men's watches crafted with attention to quality, style, and reliability. If your purchase does not meet your expectations, we're here to help.
 

Please review this Return & Refund Policy before placing your order.
 

30-Day Return Policy
 

You may request a return within 30 calendar days from the date your order is delivered.
 

To be eligible for a return, your watch must:
 

  • Be unworn and unused.

  • Be in its original condition.

  • Include all original packaging.

  • Include the original watch box.

  • Include any protective films (if applicable).

  • Include all accessories, manuals, warranty cards, and extra bracelet links.

  • Be accompanied by proof of purchase.
     

Returns that do not meet these conditions may be refused.
 

Non-Returnable Items
 

The following items are not eligible for return unless they arrive defective or incorrect:
 

  • Watches showing signs of wear or use.

  • Watches with resized or adjusted bracelets.

  • Engraved or personalized watches.

  • Watches damaged by misuse, accidents, improper handling, or unauthorized repairs.

  • Watches damaged by water beyond their stated water-resistance rating.

  • Gift cards.

  • Clearance or Final Sale items.
     

Damaged, Defective, or Incorrect Orders
 

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 calendar days of delivery.
 

Please include:
 

  • Your order number.

  • A brief description of the issue.

  • Clear photos of:

    • the watch;

    • the packaging;

    • the shipping label;

    • the damaged area (if applicable).
       

Once reviewed, we will determine the appropriate resolution, which may include:
 

  • A replacement product.

  • A full refund.

  • A partial refund.

  • Store credit.
     

Return Authorization
 

Before sending any product back, you must contact our Customer Support team to receive return authorization and shipping instructions.
 

Returns sent without prior authorization may not be accepted.
 

Please do not send returns directly to the manufacturer.
 

Return Shipping Costs
 

If the return is approved because:
 

  • we shipped the wrong product;

  • the watch arrived damaged;

  • the watch has a verified manufacturing defect,
     

Evorow will cover the reasonable return shipping costs.
 

If the return is requested for any other reason, such as a change of mind or an unwanted purchase, the customer is responsible for return shipping expenses unless otherwise required by applicable law.
 

Original shipping charges are non-refundable.
 

Refund Process
 

Once your returned product is received and inspected, we will notify you of the outcome.
 

If approved, your refund will be issued to the original payment method.
 

Please allow:
 

  • Up to 5 business days for inspection.

  • Up to 10 business days for your bank or payment provider to process the refund.
     

Processing times may vary depending on your financial institution.
 

Exchanges
 

We currently offer exchanges only for products that arrive:
 

  • damaged;

  • defective;

  • or incorrect.
     

If you need a replacement under these circumstances, please contact Customer Support.
 

Manufacturer's Limited Warranty
 

Every Evorow watch includes a 12-month Limited Manufacturer's Warranty covering manufacturing defects in materials or workmanship under normal use.
 

This warranty may include issues such as:
 

  • Movement malfunction.

  • Crown defects.

  • Clasp defects.

  • Manufacturing-related mechanical failures.
     

The warranty does not cover:
 

  • Normal wear and tear.

  • Scratches on the case, crystal, bracelet, or buckle.

  • Battery replacement (unless defective upon arrival).

  • Damage caused by accidents, misuse, neglect, impact, or improper storage.

  • Water damage resulting from use beyond the watch's stated water-resistance rating.

  • Damage caused by unauthorized modifications or repairs.

  • Cosmetic damage that does not affect the watch's functionality.
     

Warranty claims are subject to inspection and approval by Evorow.
 

Order Cancellations
 

Orders may be canceled before they enter the fulfillment process.
 

Once an order has been processed or shipped, cancellation is no longer possible.
 

If you no longer wish to keep the product after receiving it, you may request a return in accordance with this policy.
 

Chargebacks
 

We encourage customers to contact our Customer Support team before initiating a chargeback with their payment provider.
 

Most concerns can be resolved quickly through our support process.
 

Fraudulent or abusive chargebacks may be disputed using available order, payment, and delivery documentation.
 

Consumer Rights
​

Nothing in this Return & Refund Policy limits or excludes any rights available to consumers under applicable United States federal or state consumer protection laws.

​

Where applicable law grants additional rights, those rights will prevail.

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Customer Support
 

If you have any questions regarding this Return & Refund Policy, need assistance with a return, or wish to submit a warranty claim, our Customer Support team is ready to assist you.
 

Email: Contact@evorowshop.com

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Business Hours

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Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

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We strive to respond to all inquiries within 24 business hours.

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